Challenges Faced by a Country for Economic Development Essay Example for Free

Difficulties Faced by a Country for Economic Development Essay An economy is prospering and is demonstrated to be advantageous and productive for the individuals living in it just when the development of the economy goes up persistently. It is basic for a nation to grow strategically or socially as well as requirements to show monetary improvement so as to support in the global market and so as to come in front of different nations. Yet, it isn't extremely simple for any economy to monetarily continue developing in light of the fact that an umpteen number of interior and outer components that influence the development and the monetary turn of events and it is fundamental and critical for the nations to address the issues and push forward. There are some extremely regular difficulties that are looked by an economy that are talked about beneath. The nearness of outer irregular characteristics in the worldwide economy is one of the most compelling causes that force a test on the monetary improvement of any nation. There can be reasons, for example, political interruptions, changes in import-send out situation or remote money hold changes that can prompt irregularity in a nation that is outside to an economy. Be that as it may, the interruptions occurring in one nation can antagonistically influence the economy and monetary development of different nations also. The financial and monetary arrangements received by the legislature of an economy additionally have an immense task to carry out in the monetary turn of events. These approaches will in general effect the loan costs, cash flexibly and remote trade paces of an economy and if the arrangements are not in the kindness of the development, they can become significant difficulties and significant issues everywhere throughout the nation. Understand more: Essay About Disadvantages of Population The adjustment in exchange circumstances can likewise influence the economies. Fares of a nation help it in creating outside incomes while imports should be possible for various purposes, for example, assistance of an assembling procedure, giving essential necessities to the individuals and so forth. Furthermore, henceforth if there is a lopsidedness in the outer exchange that is occurring in a nation, it can prompt extreme choppiness and can antagonistically affect the financial development. Other financial factors, for example, destitution, expansion rate, populace likewise are reliant on an economy and furthermore sway the economy. In the event that a country has more significant level of neediness, it is bound to have monetary difficulties and comparably high populace isn't wanted and not prudent for high financial development. What's more, that is the motivation behind why the legislatures for the most part attempt to keep away from these ominous circumstances and attempt to keep up an equalization in the nations by various measures. There are a lot more reasons why the economies face serious test of exhibiting development and subsequently it is vital for the nations to embrace extraordinary and new strategies so as to stay away from these difficulties and encourage development. Reference: http://classof1.com/schoolwork help/universal financial aspects schoolwork help/ View as multi-pages

Oil and world Economy Essay -- essays papers

Oil and world Economy Question: Examine the oil business according to the world economy, using any monetary hypothesis/speculations you think proper. One of the most significant vitality assets since human contributed the machine is oil and its items. Yet, as all assets rare, oil is constrained significantly more. Just hardly any nations on the planet have oil fields and produce oil for the rest. In this manner, in these days where industrial facilities, vehicles and oil-terminated focal warming expanded fundamentally, oil has become a need for the general public. People’s requests for oil and its items, fuel, gas and oil for focal warming is boundless, however provider nations produce a fixed number of barrels of oil ordinary in order to keep up a specialized lack and, obviously, higher benefits. These couple of nations are the oligopoly of the business, have a market head and there are obstructions to the passage of new nations (Sloman 1997 : p.124). These nations are commanding the market of oil and made the Organization of Petroleum Exporting Countries (OPEC) in 1960’s. OPEC is an intergovernmental association that offers steadiness and flourishing to the oil showcase. Participation is available to any nation which is an extraordinary net exporter and which has similar thoughts of this association. OPEC has now 11 individuals and supplies more than the 40% of the universes oil showcase. The cost of oil in the course of the most recent year has expanded around over 100%, arriving at the most significant levels over the la...

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Explaining the Responsibilities of Human Resource Management - Free Essay Example

Sample details Pages: 3 Words: 1008 Downloads: 1 Date added: 2017/06/26 Category Management Essay Type Narrative essay Did you like this example? For any organization to gain competitive advantage it is necessary to manage human resource effectively, as traditional management models are inappropriate in our dynamic work environment. In any organization hiring, promotion, development and deployment are most important to be left to human resource alone. Organizations are finding themselves having to confront a variety of economic, technological, legal, and cultural changes with which they must cope effectively if they are to remain viable. Don’t waste time! Our writers will create an original "Explaining the Responsibilities of Human Resource Management" essay for you Create order The human capital of an organization consists of the people who work there and on whom the success of the business depends. Human capital represents the human factor in the organization; the combined intelligence, skills and expertise that gives the organization its distinctive character. The human elements of the organization are those that are capable of learning, changing, innovating and providing the creative thrust which if properly motivated can ensure the long-term survival of the organization. For any organization human capital is considered as the prime asset and for any business to survive it is important for the business to invest. Human resource management main aims is to ensure that the organization recruit the right personal for the right job and retain the skilled committed and well motivated workforce it needed. The Human Resource has to assess and satisfy future people need to enhance and develop the inherent capacities of their workers. Human Resource Planning Process HR planning process determines the numbers of workers required by any organization to achieve its strategic goal, objectives. The main objective of the planning process is to ensure that the organization hire the right skills person for the right job. The competitive organizational strategy of the firm as a whole becomes the basis for the HR planning, which is the process of analyzing and identifying the need for and availability of human resources so that the organization would be in a position to achieve its strategic objectives and goals. Link to business planning Human resource planning is an integral part of overall business planning. It identifies the core competences that an organization required to achieve its goals and therefore its skill and behavioral requirements. The main role of Human resource under business planning is to interprets these plans in terms of people requirements and draw attention to the ways in which people could be developed and deployed more effectively to further achievement of business goals as well as focusing on any problems that might have to be resolved in order to ensure that the people required will be available and will be capable of making the necessary contribution. Human Resource Planning Responsibilities In any organization the Human resource department has most of the responsibilities for the planning process. Although other departments also provides data to HR to analyze. The top level managers are responsible for overall planning, they usually ask the Human resource department to project the human resource needed to implement overall goals of the organization. Recruitment The main role of Human resource planning process is to analyze the demand for labor within the organization and take necessary steps to ensure that to fill the position with the right person for the right job. In large organization they keep a record of how many employees are going to be retired in future and develop the demand for the new staff. In this way they can easily find the labor market, local, international or national from where they can recruit employees. Effective recruiting can have a significant positive impact on the organization, while poorly designed and executed recruiting involves all of the various activities aimed at attracting candidates to the organization. There are two main issues involved in recruitment i.e. cost of te recruitment and the relative effectiveness of the sources. The most difficult issue is the quality of the recruited individual and measurement of its effectiveness as it based on long term measures that are sometimes unreliable. There are main four stages of recruitment and selection: Defining requirement Planning recruitment campaign Attracting candidates Selecting candidates 1 Defining requirements: The number and categories of people required may be set out in formal human resource or workforce plans from which are derived detailed recruitment plans. Requirements are expressed in the form of ad hoc demands for the new workers because the creation of new posts, expansion into new activities or area or the need for a replacement, in case of short-term demand can put the human resource department under pressure to provide the employee quickly. In an organization requirements for a job are set out in the form of job description and person specifications. These provide the required information to draft the advertisement. The assessments of the candidates are carried out by selection tests and interviews. 2 Recruitment planning The recruitment plan mainly covers The number and type of employees required to cater for expansion or new development. The likely source of candidates Plans for tapping alternative sources How to recruitment program will be carried out 3 Attracting Candidates Next step is to attract the candidates. For attracting the candidates is to analyse the strength and weaknesses of the recruitments. The result of this analysis can be helpful for the human resource management to develop the employee brand and value proposition. Selecting Candidates The last step is selection of the candidates. The aim of the selection is to assess the suitability of candidates by predicting the extent to which they will be able to carry out a role successfully. It involves deciding on the degree to which the characteristics of applicants in terms of their competencies, experience, qualification, education and training match the person specification. It also involves using this assessment to make a choice between candidates. Professional Training Development Training and development strategy approach is used by he organizations so that they can ensure that in the future they can achieve their goals by professional training development of their employees. Training and development activities help the organization to achieve its goals by developing required skills and capacities of their employees. It can be described similarly as strategic human resource development

Freedom Versus Predestination a Comparative Analysis Essay

Freedom versus Predestination: A Comparative Analysis Shane Furlong Humanities 4640 April 14, 2013 (Week 5) Freedom versus Predestination: A Comparative Analysis This week’s essay is a comparative analysis of the theories of freedom (indeterminism) and predestination (religious determinism). Our analysis will attempt to prove the superiority of the theory of freedom over the theory of predestination. First, we will examine the theory of predestination as it is explained in the text â€Å"Ethics: Theory and Practice† (Thiroux amp; Krasemann, 2012). The organization of the text lends itself to our analysis since it highlights differences between the two theories in its defining process. We will illustrate the theory of†¦show more content†¦The theory further goes on to claim that this is an accurate depiction of the three major Western religions. For an example of the theory of predestination, we will look at the life of Judas Iscariot as portrayed in the Christian Bible. According to the theory of predestination, from the day Judas was born, he destined for hell . Judas was born for the sole purpose of betraying Jesus Christ. He had no choice in the matter. After betraying Jesus, Judas went off and hanged himself. It was his destiny to be damned for all time. While I was with them, I kept them in your name, which you have given me. I have guarded them, and not one of them has been lost except the son of destruction, that the Scripture might be fulfilled (Bible, John 17:12). It is my contention that predestination is not an accurate representation of the three major religions. For the sake of brevity, we will look at only one of the three major Western religions, Christianity. I will use the defining text of Christianity, the Bible, as my reference. One of Jesus’s disciples, Simon Peter, also betrayed Jesus on the night of his arrest. Although, Peter declared that he would never desert Jesus, he in fact denied knowing Jesus three times before the sun came up for the next day. According to the tenets of predestination, Peter, like Judas, was not a good person. He was not faithful to Jesus. In predestination there is no room for rehabilitation. We are either bornShow MoreRelatedInstitution as the Fundamental Cause of Long Tern Growth39832 Words   |  160 Pagesof scale, education, capital accumulation etc.) are not causes of growth; they are growth† (italics in original). Factor accumulation and innovation are only proximate causes of growth. In North and Thomas’s view, the fundamental explanation of comparative growth is diï ¬â‚¬erences in institutions. What are institutions exactly? North (1990, p. 3) oï ¬â‚¬ers the following deï ¬ nition: â€Å"Institutions are the rules of the game in a society or, more formally, are the humanly devised constraints that shape human interactionRead MoreDeveloping Management Skills404131 Words   |  1617 PagesLine 58 Understanding and Appreciating Individual Differences Important Areas of Self-Awareness 61 Emotional Intelligence 62 Values 65 Ethical Decision Making and Values 72 Cognitive Style 74 Attitudes Toward Change 76 Core Self-Evaluation 79 SKILL ANALYSIS 84 Cases Involving Self-Awareness 84 Communist Prison Camp 84 Computerized Exam 85 De cision Dilemmas 86 SKILL PRACTICE 89 Exercises for Improving Self-Awareness Through Self-Disclosure 89 Through the Looking Glass 89 Diagnosing Managerial Characteristics

Political Risk in Malaysia Free Essays

string(87) " decision last June which forced a temporary halt to work on the Bakun Dam in Sarawak\." †¢ The fact that Prime Minister Mahathir has seen fit to take a two month vacation is the strongest evidence in a long time that his position within UMNO remains unchallenged. The political succession issue also seems clearer now that Mahathir has permitted his deputy to assume the title of Acting Prime Minister. Such a privilege was not given to trusted lieutenant Ghafar Baba in 1989, when the prime minister was recovering from a coronary bypass operation. We will write a custom essay sample on Political Risk in Malaysia or any similar topic only for you Order Now Anwar’s performance will be watched closely in the coming weeks. Another test of the extent to which Mahathir is at ease with Anwar will be the degree to which the prime minister gives Anwar free reign to deal with any public controversies which arise while he is on leave. †¢ The by-election victory of the opposition Democratic Action Party in Perak in mid-May surprised many observers. However, it would be an exaggeration to suggest that the result portends a significant shift of ethnic Chinese support away from the government in the nation as a whole. Local issues were paramount in the campaign, and voters knew that they could support the opposition without threatening the National Front’s two-thirds majority in parliament. †¢ The differing approaches taken by Malay politicians (who have been calling for a tough stand against Singapore) and the Chinese business community (which has been urging moderation) has not yet led to any appreciable rise in ethnic tension. However, the situation could change quite significantly should Malay leaders suggest that the nation’s ethnic Chinese were siding with Singapore. Tension between Singapore and Malaysia has remained remarkably persistent, over the last few weeks, egged on by the semi-official press in both countries. An informal boycott of Malaysia by Singapore travel agencies during the school holiday season has been followed by a variety of tit for tat moves in Malaysia aimed at reducing Malaysian exports through Singapore and cracking down on Singaporean professionals working illegally on social visit passes. While politicians on both sides of the causeway have been more careful in their public statements, it is difficult to believe that the critical tenor of the reporting by the mass media of both countries does not have at least the tacit support of the two governments. Even so, things are unlikely to be allowed to get out of hand. †¢ Relations with the US, however, are improving. Once a staunch opponent of an American security presence in Asia, Kuala Lumpur now appears quite willing to cooperate with the US military in the region, with a number of US warships making high-profile calls at Malaysian ports in recent months. The policy shift appears to be related to efforts by Prime Minister Mahathir to woo US companies to invest in his pet project, the Multi-Media Super-Corridor (MSC). By providing facilities to US forces, Kuala Lumpur hopes to send a reassuring signal to the American companies it hopes to attract to the MSC. pic] Near-Term Outlook Steady as she goes Given a choice, Mahathir would probably very much like to concern himself with foreign policy issues in the coming months. However, it is very likely that domestic issues will continue to push their way to the top of the political agenda, forcing the prime minister to intervene belatedly to settle various issues which emerge while he is overseas. To the extent that the prime minister will want to sh ow any serious interest in domestic affairs, his attention will probably be focused on corruption. Mahathir appears to have concluded that graft — and Malaysia’s growing reputation for it — is becoming an increasingly serious obstacle to his efforts to win the country the international respect and admiration he believes it deserves as a result of its economic achievements. Meanwhile, Deputy Prime Minister Anwar Ibrahim’s grip on the finance portfolio is under threat, with rumors circulating in Kuala Lumpur that the prime minister is none too pleased with the way he has handled several matters in the last few months. A series of missteps by Anwar has certainly left many in the private sector wondering whether the deputy prime minister is really the most suitable man for the job. There is little doubt that Dr. Mahathir remains in firm control of the country. So much so that uncertainties regarding policy issues only seem to emerge when he is not around. With the UMNO partly polls out of the way and national elections not due for some time, Dr. Mahathir can be expected to spend an increasing amount of his time pursuing his long-held interest in foreign affairs in locations such as Tokyo, Beijing and Seoul while putting domestic matters on hold. This year, Kuala Lumpur plays host to two important ASEAN meetings, and the prime minister will want to make the most of them. The first (in July) is the ASEAN ministerial meeting and its accompanying ASEAN Regional Forum with the grouping’s dialogue partners. The second (in December) is the ASEAN informal summit. In the run-up to both, Dr. Mahathir can be expected to make his views known on a variety of internationally controversial issues. Apart from a few more speeches about perceived Western arrogance, the prime minister will be pushing for the acceptance of Myanmar as a full member of ASEAN. There will also be more talk about the formation of a de facto EAEC, with Kuala Lumpur inviting participation from countries such as China, Japan and South Korea. With the prime minister traveling overseas quite a lot, it is possible to argue that the prospect of short-term government policy paralysis this year is greater than is generally realized. On several occasions now, the government has revealed a lack of decisiveness when faced with a controversial issue while the prime minister was out of the country. A case in point is Anwar’s foot-dragging early last year over the implementation of the rotation system for the position of Sabah Chief minister. Yet another was the unfavorable High Court decision last June which forced a temporary halt to work on the Bakun Dam in Sarawak. You read "Political Risk in Malaysia" in category "Papers" In both cases, flagging political resolve only revived when Mahathir returned to take charge of events. The more recent furor over the uncomplimentary remarks of Singapore’s Lee Kuan Yew regarding the crime situation in the southern Malaysian state of Johore are yet another example of the same thing. Although the matter appeared to have been resolved before Mahathir left for Tokyo, ministers emerged from a subsequent Cabinet meeting chaired by Anwar to make off-the-record comments to the press to the effect that Malaysia had decided to â€Å"freeze† its relations with Singapore in the wake of remarks by Singaporean leaders that implied that Malaysia had overreacted. The resulting media reports shocked the business community in both countries, since such reports inevitably conjured up visions of the 1965 split and suggested that a wide range of business and political ties would be disrupted. Yet another possible source of uncertainty in the coming months relates to the extent to which corporate rivalries will continue to reflect an ongoing political rift between Dr. Mahathir and Anwar. Reports that Renong has come up with a proposal to build a high-speed train line between Kuala Lumpur and Singapore — an idea which clashes directly with similar plans by DRB-Hicom — certainly suggests that they will. In the popular mind, Renong is associated with UMNO Treasurer Daim Zainuddin (a close Mahathir confidant), while DRB-Hicom is seen as being more closely linked with individuals associated with Anwar. The reality, however, is probably a little more complicated, with the late Tan Sri Yahaya of DRB-Hicom (who died suddenly in early March) arguably at least as close to Mahathir as he was to Anwar. Either way, the two companies have such powerful connections that the battle between them will almost certainly involve political as well as purely economic criteria. Local pundits may not have got it exactly right in the case of Renong and DRB-Hicom, but there is little doubt that policy differences between the prime minister and his deputy do have some impact on the corporate scene. A case in point is the recent refusal of the finance ministry to provide financial guarantees to Ekran, the company responsible for the construction of the massive Bakun Dam. Anwar has never really embraced the project, and it is not hard to conclude from this decision that the finance minister is determined to make things as difficult for Ekran as possible, despite the fact that the Bakun Dam is one of Mahathir’s pet projects. Of more relevance to the business community in general, however, is Anwar’s performance as minister of finance. With the economy doing well, it may be argued that the fact that he lacks a solid background in economics is of little consequence. All that is really required is an intelligent personality capable of taking advice from experts in both the ministry and the central bank. At this level, Anwar seems to measure up. However, a closer look suggests that he is also capable of making errors of judgment which could create quite serious problems in the future if they are made at a time when the economy is less resilient. Take the problem we mentioned earlier about the Cabinet decision regarding Singapore. Anwar could have ended the confusion over the freezing-of-relations reports as soon as they arose, but he chose not to do so. Instead, he issued a press statement which, while stopping short of announcing a trade and investment boycott, appeared to support widespread rumors that such a decision had actually been taken. In this way it may be argued that he allowed the alarm to spread though the business communities of both countries. As a result, the value of both the ringgit and Singapore dollar dropped overnight. Perhaps Anwar was trying to send a political message to Singapore. If so, it is worth noting that although Mahathir has had some high-profile tiffs with Western nations in the past, even he has never before sent such a blunt message to a neighboring country. Yet another apparent lapse in judgment concerns the way the central bank (technically under the control of Anwar’s finance ministry) handled an announcement at the end of March about new guidelines aimed at reducing lending to the property sector. A vaguely worded statement to the effect that the authorities had imposed a new 20% limit on bank loans to the sector sent the stock market reeling, with property and finance stocks in particular taking a beating. The new policy also redefined lending for share purchases in order to curb what monetary authorities said was excessive share speculation. Left to draw their own interpretations, some banks stopped giving out such loans altogether while checking whether they had exceeded the new limits. Anwar did little at first to clarify the situation, merely informing the press that he was satisfied with the CB move. It was not until several days later when the monetary authorities released details of the new guidelines (which contained exemptions that significantly watered down the effect of the new curbs) that the market stabilized. Not surprisingly, the incident has pleased nobody, with a number of economists privately accusing the authorities of backing down on an important measure designed to reduce the exposure of the banks to the property market. For Mahathir, the timing could not have been worse. The prime minister is particularly anxious to ensure that the listing of the Bakun Hydro-electric Corporation in June comes off well. With foreign investors shying away from the project, the company is now relying on the domestic market to absorb a massive M$3 billion in new shares. This will not be easy to do on a falling stockmarket, and Mahathir will now probably want to make sure that he is still in the country in the run-up to the IPO so that he can settle any last minute hitches. Meanwhile, with a Cabinet reshuffle on the cards in the coming months, the Deputy Prime Minister’s political opponents can be expected to once again press for Anwar’s removal in favor of Trade and Industry Minister Rafidah Aziz. Since the beginning of the year, Mahathir has lost two senior figures who played an important role in promoting projects in which he is especially interested. The uncertainties created as a result of the sudden death of businessman Tan Sri Yahaya show the sort of thing that can happen as a result of current Malaysian development strategies which place heavy reliance on individual entrepreneurs to run major companies in strategic industries. Of particular concern now is the fate of Malaysia’s national car project which Tan Sri Yahaya headed. The resignation of Selangor Chief Minister Tan Sri Tun Mustapha in mid-April as a result of corruption allegations is another case in point. The loss of Tun Muhamad was not a serious political blow to the prime minister, since the latter was not considered a key Mahathir loyalist. However, it has raised questions about the extent to which his successor will be willing to push the Multimedia Super Corridor project and support the development of Putra Jaya, the new administrative capital. The Sultan of Selangor does not appear to be especially interested in cooperating with Mahathir in selecting a replacement, and has instead made disparaging remarks about transfers of land ownership during Tun Muhamad’s tenure. The loss of key individuals in other economic sectors could also upset the apple cart. The huge M$15-billion Bakun Dam project in Sarawak, for example, is very closely associated with Tan Sri Ting Pek Khiing. The fact that he suffered a mild stroke last year cannot be regarded as good news for the hundreds of subcontractors — both local and foreign — which are expecting him to push the project through to completion. None of these problems, either by themselves or in combination, are likely to trip up a seasoned politician such as Mahathir, but they are going to be distractions from the foreign policy agenda the prime minister would rather follow. Two other developments are worth monitoring. The first concerns the degree to which the current anti-corruption drive can really be expected to take off, while the second concerns the (not entirely unrelated) political revival of UMNO Youth. The current anti-graft campaign really got going in the run-up to the UMNO party elections late last year when Mahathir ordered a blanket ban on campaigning in order to keep candidates from showering money and favors on delegates. Then, at the convention itself, he launched an emotional attack on graft, saying that it would destroy the party. The result has been that several corruption-tainted candidates competing in the party elections lost heavily. Since then, proposals have been tabled in parliament designed to increase the effectiveness of the Anti-Corruption Agency (ACA), the Selangor Chief Minister has been forced to resign, and no less than eight other senior officials have been placed under investigation. On this issue, Mahathir appears to have Anwar solidly behind him, although the latter has sometimes operated as something of a loose cannon, embarking on investigations that could ultimately implicate staunch Mahathir supporters such Works Minister Samy Vellu, for example. The latter development also points to a serious problem facing a national leadership wishing to pursue the matter further: how to launch a determined attack on graft without undercutting one’s own political support. For this reason alone, it is a fairly safe bet that the current campaign will not be a comprehensive one. More likely, a few carefully chosen cases will be vigorously pursued in the hope that this will have a demonstration effect on other greedy individuals. Ahmad Zahid Hamidi, the newly elected leader of UMNO Youth, has not been wasting much time getting the once-influential organization back into the headlines. Although generally regarded as an Anwar man, Mr. Hamidi has an independent streak which could yet embarrass the deputy prime minister and see the youth organization setting off on a course quite different from that of the national leadership in the coming months. The violent way in which a conference on East Timor was broken up by Malay youths last year certainly put Anwar in the difficult position of having to distance the government from the actions of his political ally. Since then, Mr. Hamidi has taken on far less politically troublesome (for Anwar! ) issues such as the Australian racism debate, Singapore-Malaysia relations and Malay social problems. However, the ability of UMNO Youth to act independently in the future should not be underestimated. It would not be surprising, for example, if the organization turns out to be the prod that keeps the current anti-corruption drive alive much longer than many local politicians would like. How to cite Political Risk in Malaysia, Papers

Zappos case study free essay sample

1. What is the business of Zappos and what are its critical success factors (CSF’s)? [lists] Business of Zappos: Zappos is an online shoe store, providing customers with a great number of sizes, styles and brands. What Zappos applies is the Loyalty business model, which reflected in two ways. a. The loyalty of Zappos employees: the firm proposed â€Å"the offer† as a bonus to employees if they quit, which is an incentive for employees to quit. However, the employees that stay will be very committed to Zappos. b. The loyalty of Zappos’ customers: the services that Zappos offers to its customers are very attractive and beneficial to customers. For example, free delivers, 4-day delivery window and a 365-day return guarantee. All these services help Zappos gain more loyal customers. Their revenues are mostly come from its repeat customers. Critical Success: a. Timeliness of shipment: because as the business of Zappos grew, Zappos was confronted with the issues that their customers’ orders can’t be shipped on time. We will write a custom essay sample on Zappos case study or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page So Zappos opened its own warehouse and fulfillment centers, and of course hiring more employees to satisfy this high demand. Therefore, by implementing this set of actions, Zappos can offer the best selection of shoes available everywhere online. b. Training of employees: new employees must complete an intensive four-week training program, which let them better understand the company’s culture, business strategy and process. By training them, employees can enhance customer’s satisfaction. c. Customer services: Zappos focus on customer satisfaction. The orders will be accurately and speedy delivered to individual customers as best they can do. Also, the 365-return guarantee is a great policy to show company’s reliability. Furthermore, there are no call center scripts, time limits on calls, or predefined response to customer issues. This illustrates that Zappos pays a core attention on addressing customer needs and complaints, which will definitely add big extra credit to Zappos. d. Social networking: Zappos uses Twitter as a communication tool with customers, which creates a nice interactive customer community. Zappos can talk with their customers online and also their customer can give feedbacks to them through blogs. e. Fun atmosphere at work: employees at Zappos are encouraged to work in a fun atmosphere. They can wear whatever is funny and do some funning entertainments during office hours, which builds Zappos special culture. 2. Please complete the following table. Identify the key information systems and the related IT infrastructure investments that enable Zappos’ core business processes: Core Business Process Information Systems IT Infrastructure supplier management [an example response is attached; feel free to add to, modify or delete this example and create your own response] customer orders processing system customer returns processing system procurement system online, eCommerce Platform online, eCommerce Platform supplier extranet sales/order processing SCM system Hardware, speedy computers Network (Intranet) order fulfillment and distribution Supply chain management system Business process control platform supply chain management logistics and warehousing Warehouse management system Database for recording and storing inventory data customer servicing Customer relationship management system Call centers for make response to customers human resources management Employee relationship management system Capable database to manage employees. financial management ERP system Database for financial purposes Network: connect and update data through network Hardware, computers that are strong enough to deal with all these financial data. 3. In what ways does the design of Zappos’ Web site and related services support its business objectives? [list] a. Web site design-content: the products are categorized into different groups such as shoes, boots, clothing. So customers can click the exact categories they want to buy and review it with pictures shown in each categories. At the bottom of the website page, it shows â€Å"our newest products† and â€Å"Latest review†, which can gives customers a quick view of Zappos products and maybe some of them can quickly grasp customer’s attention and incentive them to view more Zappos products. Also, at the top of website page, there is alphabetical brand index, which means that the brands that Zappos own are listed with alpha. So it’s easier for customers to see what kinds of brands Zappos own and go directly the exact brands they desire. b. Web site design-layout: the layout of the page is very convenient for customers to look up what they what to look up. First entering into the website, on the top left-hand, it shows the brand name or the category about what this website is about. For example, Zappos’ outdoor website will show the big word â€Å"Outdoor† on the top left hand of the page. The layout of page is easy for customers to find out what they really need. c. Other related services: search functions at the very top of website page, which facilitate the process that customers search the exact products they want from Zappos, which make it easier and faster. Also, at the very bottom of website page, there are lists of customer services available for customers such as FAQs, contact info., feedback. 4. Why did it make sense for Amazon to acquire Zappos? What expertise in terms of information management and the use of IT did Amazon bring to the game that might improve Zappos’ eCommerce competitiveness? [lists] Reasons for Amazon to acquire Zappos: a. Zappos’ business are very focus on their customers, they train employees and do well customer services are all considered to be done well to satisfy customers. So by acquiring Zappos, Amazon can learn from Zappos and improve their customer services from different aspects. b. Zappos has a great potential to grow as a very big business because Zappos create a good interactive consumer community with their customers. The growing number of loyalty customers is the essence of Zappos’ success. So by acquiring Zappos, the loyalty consumers of Zappos will also loyal to Amazon, which can attract more customers to Amazon. c. Zappos unique culture is influential. The fun atmosphere is a great incentive for employees to work happily and the training makes them become very loyal to Zappos. This great atmosphere can also influence other employees who work at Amazon if Amazon acquires Zappos, which can greatly improve the operating efficiency. Expertise Amazon brings: Information management: a. E-commerce platform: Amazon is famous for its e-commerce system which brought up huge amounts of revenue to the market. So the great amount of customers that Amazon owns can bring more sales for Zappos. b. CRM system: Amazon keep a very close connection with their customers by frequently sending emails, and very responsive to customers problems about their orders. For example, many Amazon’s customers are students, so Amazon has the special plan for university students, which let students get more involved with Amazon and further become loyal to Amazon. This great CRM system can help raise Zappos reputation among customers. c. ERP system: With a good ERP system, it can better control the business process. Amazon’s ERP system act as a very important factor to support the great amount of goods flowing in and out. Zappos can definitely take advantage of this ERP system to better manage its product flow and improve operating efficiency. IT: a. Database: As Amazon has a very big business throughout multiple countries, all the information about their products is a great amount of data, Amazon definitely need to keep it. So Amazon’s database is very strong and integrated to store all their business data. As Zappos’ business is growing, it will need centralized database to support business running. b. Network: Amazon is dependent on extranet to communicate with their customers, suppliers and partners. This networking is necessary to build a strong customer intimacy. As Zappos’ business is growing, the networking is more and more important.